Mission & Impact
Vision
Emma Norton Services is a trauma-informed organization that promotes healing and recovery through a full array of exemplary housing and services.
Mission
We connect people to transformational housing, growth, and possibility— realized through their own design— in support of their journey of recovery.
Values
- Embracing Humanity
- Cultivating Community
- Sparking Creativity
- Inspiring Joy
Goals
- Provide safe, secure, affordable housing for women, individuals, and families in transition.
- Provide support, advocacy and referrals to community services for individuals and families to stabilize their lives, build confidence and enable self-sufficiency.
- Use our collective power to build collaborative communities and partnerships to achieve systemic change.
- Raise awareness of our programs to better serve individuals and families in need.
- Through radical compassion and radical acceptance, provide a comprehensive array of services that foster harmony, wholeness and completeness.
- Create inclusive environments that support empowerment, diversity, innovation and adaptability to promote healing.
Outcomes
The programs at Emma Norton have consistently successful outcomes. Every individual journey of recovery is unique, and across our organization we can measure the direct impacts we’ve had on moving those journeys toward wholeness. We know every little victory is a part of a success story worth celebrating.
Healing by the Numbers
Our programs have shown again and again that they are effective models to move our most vulnerable community members toward safe, stable housing, which provides a foundation for greater individual stability and wellbeing. In 2024, we served 363 individuals, with 50 percent identifying as BIPOC (Black, Indigenous, People of Color) and all very low income. In our Family Housing, over 80 percent of individuals and children identify as BIPOC. See below for additional outcome measurements for 2024.
Overall 2024 outcomes included:
- 87% of all clients maintained housing for one year or more.
- On average, 80% of all clients complete one or more goals on their stability plans annually.
For Emma’s Place, 2024 outcomes included:
- 100% of families maintained housing for 6 months or more or moved into permanent, affordable housing at exit.
- 100% of adult heads of household engaged in services offered at Emma’s Place.
- Over 90 youth (98%) participated in youth activities and programming.
For our Scattered-Site program, 2024 outcomes included:
- 92% of tenants successfully completed their initial lease period upon moving into their own rental units.
- 100% of households experiencing a crisis that potentially affected their housing stability received support to resolve it.
Sanctuary Model
The Sanctuary Model is a trauma-informed, evidence-supported approach to creating and sustaining nonviolent lives and organizations that work toward healing and wholeness for all of humanity. This model informs not just our services, but the culture of the staff, board, and community.
Using the principles of the Sanctuary Model empowers staff with the emotional and social skills needed to serve people effectively with radical compassion, and model healthy responses to stress for the individuals and families they work with.
-
Sanctuary Model
Commitment to help
-
Nonviolence
Build safety skills and a commitment to higher purpose
-
Social Responsibility
Rebuild connection skills, establish healthy attachment styles, and sense of fair play & justice
-
Democracy
Create civic skills of self-control & discipline, and administration of healthy authority
-
Growth & Change
Work through loss and prepare for the future
-
Social Learning
Build cognitive and social skills
-
Open Communication
Learn conflict management, reduce acting out, enhance self-correction
-
Emotional Intelligence
Teach and grow emotional management skills
Sanctuary Model
Commitment to help
Nonviolence
Build safety skills and a commitment to higher purpose
Social Responsibility
Rebuild connection skills, establish healthy attachment styles, and sense of fair play & justice
Democracy
Create civic skills of self-control & discipline, and administration of healthy authority
Growth & Change
Work through loss and prepare for the future
Social Learning
Build cognitive and social skills
Open Communication
Learn conflict management, reduce acting out, enhance self-correction
Emotional Intelligence
Teach and grow emotional management skills
